Ordering Information

PAYMENT OPTIONS

We use a few different payment methods for you to choose from, PayPal, Debit MasterCard & Visa, Credit Card & AMEX. All payment options are secure and all your information is confidential.

For more information on your privacy, please visit our privacy policy.

SHIPPING COSTS

  • Express domestic shipping within Australia: $12.00
  • Regular domestic shipping within Australia: $5.00

Orders over $150.00 within Australia will receive Free Regular Shipping.

  • International Express shipping to USA, Canada & Mexico: $40.00
  • Internation Regular Shipping to USA, Canada & Mexico: $20.00
  • International Express Shipping to Europe & United Kingdom: $45.00
  • Internation Regular Shipping to Europe & United Kingdom: $27.00
  • International Express Shipping to Asia: $45.00
  • Internation Regular Shipping to Asia: $20.00
  • International Express shipping to New Zealand: $30.00
  • Internation Regular Shipping to New Zealand: $15.00
  • International Express Shipping to Rest of World: $85.00
  • Internation Regular Shipping to Rest of World: $35.00

Orders over $450.00 outside of Australia will receive Free Pack and Track  Shipping.

Please note: All international shipping prices are calculated on a maximum parcel weight of 1kg. If your parcel is over 1kg it will be charged at a higher rate, which will be calculated for you at the checkout.

  • All prices include GST and any other taxes and duty where relevant. International customers are responsible for any local duty and taxes. 
  • All Shipping Prices are in AUD.
  • For our domestic shipping we use StarTrack, International Express shipping with DHL and International regular shipping with Australia Post Pack and Track.

SHIPPING AND DELIVERY 

Express Shipping within Australia

All orders are dispatched Monday through Friday (excludes Public Holidays).

BAM Active uses premium domestic shipping through Startrack to insure next day delivery to most places in Australia, because no one wants to wait longer than necessary for their brand new awesome gear. (Please allow 1 extra business day for rural locations).

All orders placed before 11:30AM AEST will be dispatched same day (or by next business day in case of weekends and public holidays). Any orders after 11:30AM will be dispatched next business day. If you purchase an order containing a pre-sale item, it will display on our webpage what date (or closest to) you will receive your goods.

Each purchase will come with a tracking number for you to be able to track as many times you like, because let’s face it, we ALL like to track our parcels at least 10 times after purchasing.

All parcels will need to be signed for, but don’t stress if you aren’t home, the mail man will leave you a little note telling you when and where you can collect. All orders with receive a confirmation email of shipment with your shipping number.

Regular Shipping within Australia

All orders are dispatched Monday through Friday (excludes Public Holidays).

We offer a flat rate of $5 for regular domestic shipping using Australia Post. Delivery estimation time is 3-7 days, depending on where you are. Not bad right?

All orders placed before 11:30AM AEST will be dispatched same day (or by next business day in case of weekends and public holidays). Any orders after 11:30AM will be dispatched next business day. If you purchase an order containing a pre-sale item, it will display on our webpage what date (or closest to) you will receive your goods.

Regular domestic shipping also comes with a tracking number, but please note, this delivery service does not have a signature on delivery option, so please ensure your delivery premises are secure. 

 International Express Shipping

We have a choice of Express International Shipping for all our items to insure quick and efficient delivery through DHL Express. Your parcels are delivered in a speedy 2-4 business days from day of purchase if purchased before 1pm AEST (Australian Eastern Standard Time) Monday - Friday (excludes public holidays). If you don’t make it by the cut off time, it will be shipped out the very next business day!

Please don’t be alarmed if your parcel takes a little longer. Sometimes it can get held up in customs or it could be on its way to a rural area. All our parcels are tracked with International Express Shipping for safest delivery to your door. All parcels will need to be signed for - but don’t stress if you aren’t home, the mail man will leave you a little note telling you when and where you can collect.

International Regular Shipping

For International regular shipping, we use Australia Post's Pack and Track service. Your parcels are delivered between 5-15 business days depending on your location (may take a few extra days for rural location)  from day of purchase if purchased before 1pm AEST (Australian Eastern Standard Time) Monday - Friday (excludes public holidays). If you don’t make it by the cut off time, it will be shipped out the very next business day!

All International regular shipping is tracked for safest delivery to your door (excludes Asia). This delivery service does not have a signature on delivery option, so please ensure your delivery premises are secure. 

If you have any enquiries or concerns about shipping or your parcels or if your country is out of our delivery area, please don’t hesitate to contact us at hello@bamactive.com.